Order submission procedures and conditions

Thank you for choosing to shop at Persian Bazaar online store. We strive to make your shopping experience comfortable and satisfying. Here we have provided you with information about the terms and methods of shipping products.

 

Basic approach

Preparing, sending, and delivering customer orders at high speed, maintaining quality during shipping, proper packaging, and most importantly, providing the most economical and cheapest order delivery mechanism, is Persian Bazaar's basic approach in processing its customers' orders, which makes continuous efforts to continuously improve this process by utilizing the PDCA cycle.

 

Shipping methods

Orders are shipped through distribution fleets, post offices or reputable shipping companies, which may change over time or depending on the conditions and requirements of each order. There are two main methods for shipping orders that can be selected by the user. The first method is called "Normal Delivery" and the second method is called "Express Delivery". Each of the two methods mentioned is subject to factors such as the time of order registration, delivery location, items included in the order, etc. In the final stages of order registration, you can select the shipping method.

 

Delivery Process time

"Express Delivery" orders are prepared and shipped on the same day of order placement after payment confirmation, with a short time interval. This type of order delivery is divided into three categories: "near", "middle" and "far" based on the distance and geographical location of the order delivery, and their delivery time varies from 1 hour to 3 hours.

"Normal Delivery" orders will be shipped within two business days of order placement and payment confirmation. Delivery times vary depending on the destination and geographic location of delivery. This type of shipping also applies to There are three categories: "near", "middle" and "far". Orders are usually delivered within one or two days by regular shipping. For more remote areas or villages, this time may be longer.

 

Shipping cost

In general, the shipping cost depends on the destination (geographical location) of the order delivery, the order amount and the weight of the order. The exact shipping cost will be displayed to the customer at the time of order registration and before finalizing the purchase. Persian Bazaar's general policy is to deliver customer orders at the lowest cost, so there are some mechanisms for free delivery of orders that are continuously announced on the Persian Bazaar site, including free delivery of orders whose final amount is higher than a certain amount.

 

Order tracking

After you place your order, you will receive confirmations of your order confirmation status and subsequent order shipment status via email or SMS. These confirmations contain a number that you can use to track the status of your order shipment.

 

Delivery address

Please enter your exact address when placing an order. The customer is responsible for any errors in the address entered. If the delivery agent or post office or shipping company is unable to deliver the product due to an error in the address, the customer will be responsible for the return and re-shipment costs.

 

Delivery at the store location

You can choose the option of delivery at the store location after finalizing your order. In this case, after receiving confirmation that your order is ready via email or SMS, you can visit the store's geographical location during business hours and pick up your order.

 

Delivery at customer's location

If you choose to have your order delivered to your location, please ensure that you are present at the time of delivery. If you are not present, re-delivery will incur an additional charge.

 

Shipping areas

Persian Bazaar online store ships to all urban areas of Ottawa, Gatineau and their suburbs. For shipping to other areas or specific areas, please contact the support team of this collection.

 

Delay in sending

In certain circumstances, such as transportation issues, weather conditions, or other emergencies, order delivery may be delayed. In such cases, we will attempt to notify customers of any changes or delays in order delivery.

 

Customer Support

If you have any questions or problems with your order, our customer support team is ready to help you. You can contact us via email or the contact numbers on the site.

 

Persian Bazaar online store reserves the right to review and change the procedure and conditions for sending orders at any time with the aim of improving and providing a better shopping experience to its customers.